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Returns and exchanges



We have a 15-day return policy to allow you to test your shoes. We want you to be comfortable and happy in those new kicks. This time period begins at the time of delivery.

*Unfortunately we can not accommodate returns or exchanges outside the US. If you are a non-US customer please reach out with any questions regarding fit before completing your purchase. We want to ensure you get the proper size before placing your order. Any purchases delivered outside of the US should be considered final sale.*

To be eligible for a return, your item must be clean and clear of debris (please don't send back a muddy pair of shoes) and in its original packaging with any original components. You will also need the receipt or proof of purchase. 

To start a return or exchange, please use our return/exchange center found here. If your item is eligible for return, you will be sent a return shipping label and instructions on how to send your package. 

If you need assistance processing your return or exchange, you can always contact us for any return questions at Please include your name, order number, and return/exchange inquiry.



Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we may evaluate the issue and make it right.


Exceptions / non-returnable items

Unfortunately, we cannot accept returns on purchases shipped outside of the US.

Items purchased from on sale or promotion cannot be returned, but are still eligible for size exchange of the same color. 



The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will create an exchange order for you and send you an invoice for shipping on the item. If you are using our return center, you will have the option to make an exchange request on your own. Please note that items are not held upon exchange request. In the event your exchange request is no longer available, we will contact you with alternative options including a refund.



We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method for the purchase price and receive an email confirmation. Please note that while most will receive refunds with a few days, it can take up to 10 business days for a refund to appear on your account.




The warranty period for Physical Goods purchased from Idio LLC is 60 days from the date of delivery. You can review our complete policy here or contact us with questions on eligible warranty claims. 


**Idio reserves the right to limit returns/exchanges as some exceptions may apply.